1. What Are Cookies?
Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website. They allow the website to recognise your device and remember certain information about your visit, such as your preferences or login status.
Beyond traditional cookies, we also use similar technologies including web beacons, pixel tags, local storage, and session storage. This Policy covers all such technologies collectively referred to as "cookies".
2. Why We Use Cookies
We use cookies to:
- Ensure our website functions correctly and securely
- Remember your preferences between visits
- Understand how visitors use our website (analytics)
- Measure the effectiveness of our marketing campaigns
- Provide relevant content and personalised experiences
We will only place non-essential cookies after you have given consent via our cookie banner. You can withdraw consent at any time by changing your cookie preferences.
3. Types of Cookies We Use
Essential Cookies
These cookies are strictly necessary for the website to function and cannot be switched off. They are usually set in response to actions you take such as setting privacy preferences or filling in forms. Without these cookies, parts of the site will not work.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting anonymised information about page visits, time on site, and traffic sources. The data helps us improve site performance and content relevance.
Functional Cookies
These cookies allow the website to provide enhanced functionality and personalisation, such as remembering your language preference, chat widget state, or region. They may be set by us or by third-party providers.
Marketing / Targeting Cookies
These cookies are used to track visitors across websites to show relevant advertising. They are set by our advertising partners and help build a profile of your interests. We use remarketing to reach visitors who have previously shown interest in our services.
4. Specific Cookies We Use
| Cookie Name | Provider | Type | Purpose | Duration |
|---|---|---|---|---|
| _ga | Google Analytics | Analytics | Distinguishes unique users; tracks site usage | 2 years |
| _ga_* | Google Analytics | Analytics | Maintains session state for GA4 | 2 years |
| _gcl_au | Google Ads | Marketing | Conversion tracking for Google Ads | 90 days |
| _fbp | Meta (Facebook) | Marketing | Facebook Pixel — remarketing and conversion | 90 days |
| li_fat_id | Marketing | LinkedIn Insight Tag — B2B retargeting | 30 days | |
| cd_consent | CompleteDigi | Essential | Stores your cookie consent preference | 1 year |
| cd_session | CompleteDigi | Essential | Maintains your session state on the site | Session |
| intercom-* | Intercom | Functional | Live chat widget state and identity | 9 months |
| hssc / hssrc / hubspotutk | HubSpot | Analytics | CRM contact tracking and form attribution | Up to 13 months |
5. Third-Party Cookies
Some cookies on our site are set by third-party services. We do not control these cookies; they are governed by the privacy policies of the respective third parties:
- Google Analytics 4: Google Privacy Policy
- Google Ads: Google Advertising Policy
- Meta Pixel: Meta Privacy Policy
- LinkedIn Insight: LinkedIn Privacy Policy
- HubSpot: HubSpot Privacy Policy
- Intercom: Intercom Privacy Policy
6. Managing Cookies
Cookie Banner
When you first visit our website, you will be shown a cookie consent banner allowing you to accept or reject non-essential cookies by category. You can change your preferences at any time by clicking "Cookie Preferences" in the website footer.
Browser Settings
You can also control cookies through your browser settings. Most browsers allow you to:
- View cookies currently stored and delete them selectively
- Block third-party cookies
- Block cookies from specific sites
- Block all cookies (note: this will break essential website functionality)
Browser-specific instructions:
Opt-Out Links
- Google Analytics: Google Analytics Opt-out Browser Add-on
- Behavioural advertising: YourAdChoices or aboutads.info
7. Policy Updates
We may update this Cookie Policy to reflect changes in the cookies we use, third-party services, or applicable regulations. When we make significant changes, we will update the "Last Updated" date and, if required, re-seek your consent via our cookie banner.
8. Contact Us
If you have questions about our use of cookies:
- Email: privacy@completedigi.com
- Address: CompleteDigi Technology Solutions, Brigade Tech Park, Whitefield, Bangalore 560066, India